Shipping
All Hayley Style orders are shipped via UPS 2nd Day Air with signature required upon delivery. Signature confirmation is required to help ensure the safe delivery of your jewelry and maintain shipping insurance coverage.
If you request that the signature requirement be removed, the shipment will no longer be covered by our insurance. By requesting delivery without a signature, you acknowledge that Hayley Style is not responsible for any lost, damaged, or stolen merchandise once the package has been shipped.
For your protection, we strongly recommend keeping the signature requirement in place for all orders.
Returns & Exchanges
We want you to love your Hayley Style piece. If you would like to make a return, please notify us within 14 days of delivery to receive a full refund or store credit, upon request.
Customers are responsible for the cost of returning merchandise. For orders over $10,000, please contact us before shipping your return. We will provide a prepaid, insured shipping label to ensure your jewelry is safely returned to us.
For all other returns, once your return has been shipped, please send the tracking information to info@hayleystyle.com or 305-889-8694 so we can keep an eye out for your package.
If you have any questions about making a return or would like to notify us of a return, please contact us at info@hayleystyle.com or 305-889-8694. We're happy to help.
Repairs
We want your Hayley Style pieces to be enjoyed for years to come. We offer complimentary repairs on all pieces purchased within the last 6 months.
For pieces purchased more than 6 months ago, our base repair fee is $150. Additional costs may apply for replacement stones, materials, or extensive repairs. We will always communicate any additional costs with you for approval before beginning the repair. To inquire about a repair, please contact us at info@hayleystyle.com or 305-889-8694.